May 19, 2022
FSC 170 - Fire Service Leadership 3 Credits, 3 Contact Hours
3 lecture periods 0 lab periods
Practical training for fire service leadership and supervision. Includes decision-making, problem solving, running a meeting, managing multiple roles, creativity, power, and ethics. Also includes situational leadership, delegation, coaching, and discipline.
Prerequisite(s): FSC 149
Information: This course meets National Fire Academy (NFA) requirements for Leadership I, II, and III. FSC 170A , FSC 170B , and FSC 170C together constitute FSC 170.
Course Learning Outcomes
- Define basic decision-making styles.
- Describe the requirements for running an effective meeting.
- Identify typical multiple roles and responsibilities of a company officer.
- Identify the importance of creativity and innovation in fire service organizations.
- Identify the basic leadership behaviors and styles.
- Identify the levels of employee development.
- Match appropriate decision-making styles to given situations.
- Cite the advantages and potential disadvantages of group decision-making.
- Describe the advantages and disadvantages of individual and group problem-solving.
- Identify the major techniques for maximizing individual participation in the group process, brainstorming and nominal group technique.
- Demonstrate the ability to facilitate the nominal group technique and brainstorming process.
- Outline the critical steps in a problem-solving model.
- Discuss the necessity for having planned meetings.
- Identify types of meetings and the importance of the meeting agenda.
- Identify possible sources of role conflict for the company officer.
- Develop and apply a strategy for resolving role conflicts.
- Demonstrate an understanding of the importance of role modeling in the fire service.
- Discuss the value of diversity in the fire service.
- Define creativity and innovation.
- Identify ways of fostering creativity in subordinates.
- Use effective techniques for selling new ideas.
- Identify the types of power.
- State the sources and limits of different types of power.
- Differentiate between the use and abuse of different types of power.
- Identify techniques for enhancing a power base.
- Demonstrate an understanding of the importance and impact of ethics upon the fire department and its members.
- Demonstrate an ability to make decisions involving ethical practices.
- Describe the steps in handling an Equal Employment Opportunity Commission (EEOC) complaint.
- Demonstrate the ability to match employee development with leadership styles.
- Identify ways of matching leadership styles to diverse populations of employees.
- Define delegation and identify the benefits derived from and the barriers that prevent effective delegation.
- Identify the four critical coaching techniques.
- Define coaching techniques and demonstrate the ability to match coaching techniques with subordinate performance.
- Demonstrate an understanding of the uses of discipline to correct improper employee behavior.
- Identify methods for applying discipline consistently, fairly, and impartially.
- Decision Making Overview
- Leader’s role
- Decision-making styles
- Selecting the right style
- Using groups effectively
- Techniques to maximize group participation
- Problem Solving
- Responsibilities of company officer
- Problem solving model
- Nominal group technique (NTG)
- Silent generation of ideas
- Recording ideas
- Types of Meetings
- Requirements for running a successful meeting
- Meeting agenda importance
- Managing Multiple Roles
- Company officer and organization role
- Role expectations
- Sources of role conflict
- Role conflict strategy
- Role modeling
- Handling diversity
- Value of diversity in the fire service
- Creativity and Innovation
- Elements of creativity and innovation
- Creativity and innovation blocks
- Fostering creativity
- Selling ideas
- Sources and types of power
- Responses to power
- Effective use of power
- Power skills
- Building a power base
- Definition and importance
- Roots of ethics
- Principles of ethical behavior
- Ethical decision-making
- EEOC and the Fire Service
- Sources of information
- Steps in handling complaints
- Situational Leadership
- Leadership styles
- Employee development levels
- Matching leadership styles with employee development levels
- Matching leadership styles to diverse populations
- Principles of effective delegation
- Benefits and barriers to effective delegation
- Definition and coaching techniques
- Characteristics of an effective coach
- Matching coaching style with employee development
- Training versus counseling
- Positive versus negative discipline
- Correcting behavior
- Rules and regulations
- Progressive discipline
- Disciplinary interview
- Consistency in discipline methods
Full Academic Year 2017/18
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