FSC 170B - Fire Service Leadership II

1. Identify typical multiple roles and responsibilities of a company officer.
2. Identify the importance of creativity and innovation in fire service organizations.
3. Demonstrate an understanding of the importance and impact of ethics upon the fire department and its members.

1. Identify possible sources of role conflict for the company officer.
2. Develop and apply a strategy for resolving role conflicts.
3. Demonstrate an understanding of the importance of role modeling in the fire service.
4. Discuss the value of diversity in the fire service.
5. Identify ways of fostering creativity in subordinates.
6. Use effective techniques for selling new ideas.
7. Identify the types of power.
8. State the sources and limits of different types of power.
9. Differentiate between the use and abuse of different types of power.
10. Identify techniques for enhancing a power base.
11. Demonstrate an ability to make decisions involving ethical practices.
12. Describe the steps in handling an Equal Employment Opportunity Commission (EEOC) complaint.

1. Managing Multiple Roles
   1. Company officer and organization role
   2. Role expectations
   3. Sources of role conflict
   4. Role conflict strategy
   5. Role modeling
   6. Handling diversity
   7. Value of diversity in the fire service
2. Creativity and Innovation
   1. Definition
   2. Elements of creativity and innovation
   3. Creativity  and innovation blocks
   4. Fostering creativity
   5. Selling ideas
3. Power
   1. Definition
   2. Sources and types of power
   3. Responses to power
   4. Effective use of power
   5. Power skills
   6. Building a power base
4. Ethics
   1. Definition and importance
   2. Roots of ethics
   3. Principles of ethical behavior
   4. Ethical decision-making
5. Equal Employment Opportunity Commission (EEOC) and the Fire Service
   1. Sources of information
   2. Steps in handling complaints