Dec 04, 2021  
2021-2022 College Catalog 
2021-2022 College Catalog
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FSC 272 - Leadership III for Fire Service Executives

1 Credits, 1 Contact Hours
1 lecture period 0 lab periods

Continuation of FSC 271 . Includes communication skills, presentation skills, and verbal and writing skills at an executive level. Also includes interpersonal skills, labor relations, conflict management, ethical and unethical persuasion, and the media.

Prerequisite(s): FSC 271  
  button image Prior Learning and link to PLA webpage

Course Learning Outcomes
  1. Discuss and demonstrate techniques of persuasive oral and written communication.
  2. Synthesize and apply communication skills in negotiating through a basic communication process

Performance Objectives:
  1. Demonstrate presentation techniques for meetings, seminars, public forums, and professional conferences.
  2. Diagnose your own style of interpersonal communication and that of others.
  3. Explain and demonstrate conflict situations and the appropriate actions to manage each situation.

  1. Communication Skills for Executives
    1. Definitions
    2. Examples
    3. Situations and techniques
    4. Organizational theories
  2. Presentation Skills
    1. Written
    2. Oral
    3. Technical
  3. Skills at an Executive Level
    1. Verbal applications
    2. Writing applications
  4. Interpersonal Skills
    1. One-on-one
    2. Groups
    3. Teams
  5. Labor Relations
    1. Negotiation
    2. Collaboration
  6. Conflict Management
    1. Communication skills resolution
  7. Ethical and Unethical Persuasion
    1. Openness and inquiry
    2. Falsification, deception, disqualification, misdirection
  8. The Media
    1. Print
    2. Non-print

Effective Term:
Full Academic Year 2017/18

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