HRM 245 - Hospitality Human Resource Management

1. Describe the key components of an employee selection process and recruitment program for a hospitality organization, including job descriptions, job specifications, and staffing guides.
2.   Explain key federal labor and employment laws and their effect upon hospitality organizations.
3.   Identify the critical elements of a well-designed employee evaluation system for a hospitality organization.

1. Discuss the key components of an employee recruitment program for a hospitality organization, including job descriptions, job specifications, and staffing guides.
2. Describe the key elements in the employee selection process for a hospitality organization.
3. Explain and outline the key elements in an orientation program for employees in a hospitality organization.
4. Describe a training program for entry-level employees in a hospitality organization.
5. Describe an equitable wage and benefits program for a unit in a hospitality organization.
6. Discuss key federal labor and employment laws and their effect upon hospitality organizations.
7. Breakdown of the critical elements of a well-designed employee evaluation system for a hospitality organization and what is required for a proper evaluation system.

1. Recruitment for a Hospitality Organization
   1. Job specifications
   2. Job description
   3. Staffing guides
2. Selection Process for a Hospitality Organization
   1. Interview techniques
   2. Applicant evaluation
3. Orientation Program for a Hospitality Organization
   1. Policies and procedures
   2. Orientation manual
4. Training Program for a Hospitality Organization
   1. Entry level
   2. Retention
   3. Communication techniques
   4. Continuation of training
5. Wage and Benefits Program for a Unit in a Hospitality Organization
   1. Compensation analysis
   2. Benefits analysis
6. Legal Issues in the Hospitality Industry
   1. Federal labor and employment laws
   2. Right to Work
7. Employment Evaluation Systems for a Hospitality Organization
   1. Discipline
   2. Grievances