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Jul 27, 2024
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2022-2023 College Catalog [ARCHIVED CATALOG]
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LGM 106 - Transportation and Traffic Management 3 Credits, 3 Contact Hours 3 lecture periods 0 lab periods
A study of the domestic freight transportation system. Includes demand for freight movement, laws, regulations, pricing, and policies. Also includes traffic management, customer service, security, and international transportation issues.
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Course Learning Outcomes
- Assess the domestic freight transportation system.
- Compare different modes of transportation.
- Analyze the demand for and pricing of freight transportation.
- Discuss use of Transportation Management Systems for selection of appropriate carrier.
- Explain freight transportation, laws, regulations, and policies.
- Examine freight traffic management, customer service, and security.
- Discuss international transportation issues.
Outline:
- Introduction to the Domestic Freight Transportation System
- Modes of Freight Transport
- Road
- Rail
- Sea
- Air
- Freight Transportation Pricing
- Freight Costs
- Demurrage
- Detention
- Fuel surcharge (FSC)
- Inspections
- Transportation Management Systems
- Laws and Policies Effecting Freight Transportation
- Traffic Management, Customer Service and Security
- Loss/damage prevention for goods in transit
- Tracing and expediting shipments
- Precautions for shipping hazardous materials
- Tamper evidence
- Customer service management
- Defining the relationship between organization and customer
- Retaining existing customers
- Attracting new customers
- Dimensions of good customer service
- Reliability
- Responsiveness
- A feeling of being valued
- Empathy
- Competency
- International Transportation Issues
- Carrier Selection Criteria
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