FSC 272 - Leadership III for Fire Service Executives

1. Discuss and demonstrate techniques of persuasive oral and written communication.
2. Synthesize and apply communication skills in negotiating through a basic communication process

1. Demonstrate presentation techniques for meetings, seminars, public forums, and professional conferences.
2. Diagnose your own style of interpersonal communication and that of others.
3. Explain and demonstrate conflict situations and the appropriate actions to manage each situation.

1. Communication Skills for Executives
   1. Definitions
   2. Examples
   3. Situations and techniques
   4. Organizational theories
2. Presentation Skills
   1. Written
   2. Oral
   3. Technical
3. Skills at an Executive Level
   1. Verbal applications
   2. Writing applications
4. Interpersonal Skills
   1. One-on-one
   2. Groups
   3. Teams
5. Labor Relations
   1. Negotiation
   2. Collaboration
6. Conflict Management
   1. Communication skills resolution
7. Ethical and Unethical Persuasion
   1. Openness and inquiry
   2. Falsification, deception, disqualification, misdirection
8. The Media
   1. Print
   2. Non-print