BCT 105 - Professionalism in Service, Construction Math, Basic Rigging

1. Describe and explain professional mannerisms and behavior.
2. Work with fractions and decimals, and apply basic geometry to measure the basic shapes used in the construction industry.
3. Interpret information and instructions presented in both written and verbal form, and describe effective communication and professional relationship skills.
4. Identify and describe the use and proper inspection procedures for rigging equipment.
5. Discuss proper handling techniques for hazardous materials.

1. Introduction to Professionalism
   1. Professionalism
   2. Knowledge
2. Self Evaluation
   1. Proper uniform
   2. Neat and clean
   3. Offensive behavior to a customer
   4. Company vehicle clean and properly identified
   5. Tool organization and repair
   6. Respect the customer’s property
   7. Criticizing a competitor
   8. Being professional and courteous
3. Service Routine
   1. Scheduling service calls
   2. Courtesy
   3. First impression
   4. Respect for a customer’s property
4. Dealing with a Dissatisfied Customer
   1. Show concern
   2. Listen to the entire problem
   3. Apologize for any inconvenience
5. Problem Situations
   1. Sell yourself first and the service or product second
   2. Be an equipment consultant to the customer
   3. Build a bond with the customer
6. Whole Numbers
   1. Parts of a whole number
   2. Adding whole numbers
   3. Subtracting whole numbers
   4. Multiplying simple whole numbers
   5. Dividing whole numbers
   6. Using the calculator to add, subtract. multiply, and divide whole numbers
7. Measurements
   1. Using the standard ruler
   2. Architect’s scale
8. Fractions
   1. Finding equivalent fractions
   2. Reducing fractions to their lowest term
   3. Comparing fractions and finding the lowest common denominator
   4. Adding fractions
   5. Subtracting fractions
   6. Multiplying fractions
   7. Dividing fractions
9. Decimals
   1. Reading a machinist’s rule
   2. Comparing whole numbers with decimals
   3. Comparing decimals with decimals
   4. Adding and subtracting decimals
   5. Multiplying decimals
   6. Dividing with decimals
   7. Rounding with decimals
   8. Using the calculator to add, subtract, multiply, and divide decimals
10. Conversion Process
    1. Converting decimals to percentages and percentages to decimals
    2. Converting fractions to decimals
    3. Converting decimals to fractions
    4. Converting inches to decimal equivalents in feet
11. Metric System
    1. Units of weight, length, volume, and temperature
    2. Using the metric ruler
    3. Converting measurements
12. Construction Geometry
    1. Angles
    2. Shapes
    3. Areas of shapes
    4. Volume of shapes
13. Reading and Writing Skills
    1. Reading on the job
    2. Writing on the job
14. Listening and Speaking Skills
    1. Active listening on the job
    2. Speaking on the job
15. Employability in the Construction Business
    1. Entering the construction workforce
    2. Entrepreneurship
16. Critical Thinking Skills
    1. Barriers to problem solving
    2. Solving problems using critical thinking skills
    3. Problems with planning and scheduling
17. Computer Skills
    1. Computer terms
    2. Basic software packages
    3. Electronic mail (email)
    4. Computers in the construction industry
18. Relationship Skills
    1. Self-presentation skills
    2. Conflict resolution
    3. Giving and receiving criticism
    4. Teamwork skills
    5. Leadership skills
19. Workplace Issues
    1. Harassment
    2. Stress
    3. Drugs and alcohol abuse
20. Rigging Safety
    1. Rules
    2. Procedures
21. Rigging Equipment
    1. Wire rope
    2. Eye splice
    3. Thimbles
    4. Shackles
    5. Sockets
    6. Wedge sockets
    7. Wire rope clips
    8. Wire rope slings
    9. Bridle slings
    10. Choker hitch slings
    11. Basket hitch slings
    12. Synthetic web slings
    13. Choker slings
    14. Basket slings
    15. Fiber ropes
22. Inspection
    1. Wire ropes
    2. Synthetic web slings
    3. Hooks, shackles and sockets
    4. Equipment to be rigged
23. Crane Hand Signals
    1. Crawler and telescoping boom cranes
       1. Raise load
       2. Raise load slowly
       3. Lower load
       4. Lower load slowly
       5. Raise boom
       6. Raise boom slowly
       7. Lower boom
       8. Lower boom slowly
       9. Raise boom, lower load
       10. Lower boom, raise load
       11. Raise boom, hold load
       12. Swing boom
       13. Stop
       14. Other
    2. Tower and Gantry Cranes
       1. Travel bridge
       2. Travel trolley
       3. Stop
       4. Emergency stop
       5. Select trolley
24. Estimating an Object
    1. Size
    2. Weight
    3. Center of gravity
25. Common Rope Knots
    1. Bowline
    2. Running bowline
    3. Timber hitch
    4. Half hitch
    5. Square
    6. Clove hitch
    7. Barrel hitch
26. Types of Derricks
    1. A-Frame
    2. Gin pole
    3. Guyed
    4. Stiff leg
    5. Chicago boom
27. Types of Cranes
    1. Crawler
    2. Truck mounted
    3. Truck mounted hydraulic
    4. Gantry mounted
    5. Tower mounted
    6. Hammerhead
    7. Cherry picker
    8. Drott
28. Rigging and Moving Equipment Use
    1. Safety rules
    2. Procedures
29. Material Handling
    1. Hazards
    2. Safe Techniques and procedures
    3. Equipment