PHB 164 - Professional Practices in Phlebotomy

1. Describe basic laws that govern health care and health care personnel (i.e. worker’s rights and responsibilities, employer rights and responsibilities, and relationship to patient rights and responsibilities.)
2. Identify national accreditation and regulating organizations for laboratories and regulations affecting laboratories and their equipment/facilities.
3. Explain ethical decision making and professional behaviors, and its impact on health care facilities and the professional’s role while interacting with patients.

1. Law
   1. Health care law
   2. Employment law
   3. HIPAA
2. Regulation
   1. Laboratory accreditation
   2. Facilities requirements
   3. Equipment requirements
   4. OSHA
3. Responsibility
   1. Overview of rights and responsibilities
   2. Workers’ rights and responsibilities
   3. Employer rights and responsibilities
   4. Patient rights and responsibilities
4. Ethics
   1. Overview of ethics
   2. Bioethics impact on healthcare and patients
   3. Personal ethical decisions and impact on others
   4. Ethics impact on law and regulation
   5. Ethics impact on facilities and equipment
5. Professional Behavior
   1. Overview of professional behavior
   2. Employer expectation verses employee expectations
   3. Impact of behavior on patient outcomes
   4. Informed consent
   5. Misconduct
6. Communication
   1. Listening
   2. Feedback
   3. Assertiveness
   4. Collegial interaction
   5. Patients and their support systems
7. Teamwork
   1. Characteristics of a team
   2. Characteristics of a team member versus a group member versus a colleague
   3. Function and purpose of healthcare teams
   4. Phlebotomist role in a healthcare team
   5. Maintaining and developing teams