Mar 29, 2024  
2021-2022 College Catalog 
    
2021-2022 College Catalog [ARCHIVED CATALOG]

MDA 190A - Medical Assistant Front Office Externship

1 Credits, 5 Contact Hours
0 lecture periods 5 lab periods

Practicum in administrative medical assisting. Application of administrative duties, procedures, and knowledge derived from medical assisting courses.

Prerequisite(s): HCA 119 , MDA 120 , MDA 121 , MDA 124 , MDA 125 , MDA 127  and MDA 128 .
Information: Permission of the program director is required to enroll in this course.



Course Learning Outcomes
  1. Apply ethical guidelines and legal concepts to administrative practice.
  2. Establish cooperative working relationships with health care team members.
  3. Demonstrate effective communication techniques in a variety of situations.
  4. Perform routine administrative tasks.
  5. Maintain medical records.
  6. Enter patient date into a computerized system.
  7. Apply steps in filing an insurance claim utilizing Current Procedural Terminology and Internal.
  8. Observe and participate in the financial operations.
  9. Apply HIPAA (Health Insurance Portability and Accountability Act) requirements to administrative procedures and documentation.

Outline:
I.       Ethics and Legalities

         A.   Patient rights

         B.   Confidentiality

         C.   Informed consent      

         D.   Professional behavior

         E.   Federal and state laws

         F.   Medical records

         G.   Retaining and destroying records

         H.   Copying records

         I.    Release of information

II.       Working Relationships

         A.   Team concepts

         B.   Initiative and responsibility     

         C.   Time management and prioritizing

         D.   Problem solving techniques

III.      Communication Techniques

         A.   Patient and family considerations

               1.   Cultural diversity

               2.   Use of appropriate medical terminology

               3.   Verbal and nonverbal cues

         B.   Management of difficult situations

               1.   Impaired patients

               2.   Confused patients

               3.   Angry and emotionally stressed patients

         C.   Client service

IV.     Routine Administrative Tasks

         A.   Telephone management

         B.   Appointment scheduling

               1.   Methods

               2.   Protocol

               3.   Computerized scheduling

         C.   Process correspondence and mail

               1.   Manual

               2.   Electronic

         D.   Medical records

               1.   Identify forms

               2.   File records

               3.   Copy and FAX documents

V.      Enter Patient Data           

         A.   New patient

         B.   Add date

         C.   Change an existing file

VI.     Filing an Insurance Claim

         A.   Health Insurance Claim Form (HCFA-1500)

         B.   Steps in filing

         C.   Conclusion of process

VII.    Financial Operations

         A.   Processing insurance claims

         B.   Bookkeeping and banking

         C.   Billing and collections

VIII.    HIPAA (Health Insurance Portability and Accountability Act) Regulations

         A.   Procedures

         B.   Documentation

         C.   Practice


Effective Term:
Full Academic Year 2018/19