MGT 110 - Human Relations in Business and Industry

1. Discuss ways that team members are selected, taking worker values and team goals into consideration.
2. Name the leadership styles, and corresponding communication methods, utilized in a contemporary organization.
3. Give examples of how technology, electronic communications, and the internet influence team performance and organizational systems.

1. Describe types of work groups in the United States and discuss the various group dynamics that can be identified during this evolution.
2. Identify the variety of organizational work structures, discuss their relationship to the success or failure of organizations
3. Identify the source and nature of a worker’s values, analyze how they can be incorporated into the organization’s team effort, and examine these values in relation to worker selections for team performance.
4. Discuss the various communications skills and leadership styles required in a contemporary organization and analyze how they will be required within worker groups.
5. Explain the decision making process in contemporary versus traditional work structures and how they relate to productivity and work performance.
6. Explore brainstorming within work groups as to its success or failure in team performance, creativity, and decision making.
7. Analyze the basic foundations of controversy and its relationship to worker creativity or performance and examine the steps of structured controversy as it relates to worker group decision-making success or failure.
8. Define worker conflicts of interest, indicate how to avoid or resolve them within the organizational structure, and analyze various types of power in a team environment as to how they affect performance.
9. Discuss varied approaches to worker diversity and interdependence as related to methods of making diversity and cultural differences a strength among workers.
10. Delineate methods of team development and training as means of strengthening worker group productivity and concepts of worker leader growth as related to promoting team experiences and change.

1. Introduction
   1. Historical evolution of leading workgroups
      1. Before the Industrial Revolution
      2. During the Industrial Revolution
      3. After the Industrial Revolution
   2. Group dynamics
      1. What is a group (team)
2. The importance of work teams
3. Group dynamics
4. Group structure
5. Organizational Work Structures
   1. Types of organizational structures
      1. Traditional – vertical, horizontal
      2. Contemporary – matrix, circular
   2. Leader or Worker Skills
      1. Technical – job
      2. Human – people
      3. Conceptual – big picture
      4. Administrative – process
      5. Quantitative – control, monitor, keep score
6. Source and Nature of Worker Values
   1. Worker goals and social interdependence
      1. Outcome
      2. Reciprocal relationships
      3. Social interdependence and the real world
   2. Worker selection for team
      1. Self-motivation
      2. Trust
      3. Personal security
7. Team Communication Skills
   1. Effective interpersonal communication
      1. Physical barriers to communication
      2. Verbal competition in communication
      3. Patterns of communication
      4. Listening capabilities
   2. Leadership
      1. What is leadership?
      2. Styles
      3. Theories of leadership
      4. Organizational leadership
8. Decision Making
   1. Making effective decisions
      1. In a team structure
      2. In a non-team structure
      3. Individual versus group
      4. Methods in decision making
      5. Approaches to decision making
   2. Decision making in various types of organizations
      1. Union structures
      2. Non-union structures
      3. Small organizations
      4. Large organizations
      5. Profit organizations
      6. Non-profit organizations
      7. Government organizations
   3. Experts and group decision making
9. Creativity Within Worker Teams
   1. Types of creativity
      1. Original
      2. Collaborative
10. Brainstorming
    1. Develop and foster creativity
    2. Open versus closed belief system
    3. Controversy Within Worker Teams
    4. The steps of structure controversy
    5. The avoidance of controversy
    6. Outcomes of controversy
    7. Process of controversy
    8. Conditions determining the constructiveness of controversy
    9. Guidelines for constructiveness of controversy
11. Conflicts of Interest Within Worker Teams
    1. What are conflicts of interest?
       1. Conflict strategies: what are you like?
       2. Deciding how to negotiate
       3. Conflicts of interest: avoid or resolve
       4. Promoting negotiations
    2. Negotiation strategy
       1. Checklist for a win-lose strategy
       2. Inter-group conflict and super-ordinate goals
       3. Cross-ethnic conflict
       4. Third-party mediation
12. Dealing with Diversity and Cultural Differences
    1. Diversity and interdependence
    2. Group composition and performance on tasks
    3. Barriers to interacting with diverse peers
    4. Making diversity among members a strength