LGM 103 - Contracts and Freight Claims

3 Credits, 3 Contact Hours
3 lecture periods 0 lab periods
A study of the considerations involved in the drafting and negotiation of freight and logistics contracts, and of loss avoidance and mitigation in transit. Includes legal and regulatory requirements applicable to contracts for product transportation, and logistics functions and considerations for drafting and negotiating contracts with freight carriers, warehousemen and other logistics service providers. Also includes customer satisfaction, claim preparation, filing procedures, and claim dispute resolution.

Course Learning Outcomes

Analyze how losses occur in transit.
Prepare freight claims.
Explain procedures for filing freight claims
Explain how claims impact customer satisfaction
Employ freight claim dispute processes.
Analyze contracting needs in the supply chain.
Explain the legal and regulatory requirements of logistics
contracting.
Analyze types of freight and logistics contracts and their provisions.
Evaluate freight and logistics contract provisions

Outline:

Loss and Damage Avoidance Issues
1. Conditions of carriage
2. Incoterms (standard trade definitions most commonly used in international sales contracts)
3. Carriage of Goods by Sea Act (COGSA)
4. The Warsaw Convention
5. The Montreal Protocol
6. The International Multi-modal Convention
7. Cabotage law
Preparing Freight Claims
Filing Freight Claims
Customer Satisfaction
1. Showing empathy for the customer
2. Quick turnaround for claims
3. Resolving freight claim disputes
4. Things that negatively impact customer satisfaction
5. Proactive education of customers regarding proper packaging
Contracting Needs in the Supply Chain
1. Legal and regulatory requirements of logistics contracting
2. Types of freight and logistics contracts
3. Freight and logistics contract provisions

Effective Term:
Fall 2016