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Sep 07, 2024
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2024-2025 College Catalog
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CMN 120 - Business and Professional Communication 3 Credits, 3 Contact Hours 3 lecture periods 0 lab periods Study and training in organizational communication within a multicultural/global environment. Includes communication in a multicultural/global business environment, interpersonal communication skills in a culturally diverse workforce; researching, organizing, and delivering informative, instructional, and persuasive presentations; interviewing techniques, group process in business, and listening techniques.
Gen-Ed: Meets AGEC - Options and C, G; Meets CTE - Options and C, G.
![button image Prior Learning and link to PLA webpage](https://catalog.pima.edu/mime/media/11/1358/button_prior-learning%20(2).png)
Course Learning Outcomes
- Explain basic concepts, principles, processes, and techniques of intercultural, cross-cultural, and small group communication in a multicultural/global business environment.
- Demonstrate awareness of cultural diversity in the U.S. & cultural variables (i.e. race, gender, age, religion, etc.) that affect business communication in the U.S.
- Understand how diverse cultural beliefs, values, norms, & practices influence cross-cultural communication in international business.
- Demonstrate principles and techniques of interviewing.
- Demonstrate principles/techniques of informative, persuasive, and special occasion speaking in diverse cultural business contexts.
Outline:
- Communication in a Multicultural/Global Business Environment
- The Nature of Business Communication
- Communication principles & models
- Ethical dimensions of communication
- Communication competence
- Globalization & Communication
- The concept of international business in a global marketplace
- Cultural synergy & the global organization
- Technology & globalization
- Organizational Culture
- Characteristics of Organizational Culture
- Communication Networks
- Communication Barriers
- Cultural Diversity Issues in Business Communication in the U.S.
- Communication in a culturally diverse society
- Race & Ethnicity
- Social class/status
- Generational differences
- Regional differences
- Disabilities & military veterans
- Diversity and ethical issues
- Relativity vs. Universality
- Self-reflexivity
- Sense of social justice
- Diversity-consciousness & cultural competence
- Cultural literacy and cultural humility
- Constructive attitudes
- Strategies for adapting one’s communicative behaviors
- Cultural Differences in International Business
- Fundamental Dimensions of Cultural Diversity
- Individualism vs. Collectivism
- Power Distance
- Masculinity vs. Femininity
- Uncertainty Avoidance
- Confucian dynamism
- Customs & Behaviors Across Cultures
- Social norms
- Formality
- Gender roles
- Tolerance for conflict
- Cross-Cultural Communication Skills
- Verbal & Nonverbal messages
- Tolerance for ambiguity
- Ethnorelativism
- Listening at Work
- Cross-cultural conflict management & resolution strategies/techniques
- Principles and Techniques of Interviewing
- Interviewing Strategies
- Planning the Interview
- Conducting the Interview
- Post-interview follow-up
- Types of Interviews
- The information-gathering interview
- The career research interview
- The employment interview
- The Ethics of interviewing
- Interviewing and the Law
- Obligations of the interviewer
- Obligations of the interviewee
- Handling difficult questions
- Business Speaking in Culturally Diverse Contexts
- Types of business presentations
- Informative presentations
- Persuasive presentations
- Group presentations
- Special occasion speaking
- Researching, Organizing, and Delivering Informative, Instructional, and Persuasive Presentations
- Claims of fact, value and policy
- Analysis of customer need (selling benefits)
- Problem/solution and cause/problem/solution organizational patterns
- Monroe’s motivated sequence for building on need
- Similarities, differences, and conversion techniques
- Guidelines for effective use of presentational aids
- Group Process in Business
- The Nature and Types of teams (including virtual teams)
- Leadership and Influence in teams
- Effective Communication in teams
Effective Term: Spring 2020
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