Apr 13, 2024  
2023-2024 College Catalog 
2023-2024 College Catalog [ARCHIVED CATALOG]

HRM 270 - Hospitality Information Technology

3 Credits, 3 Contact Hours
3 lecture periods 0 lab periods

The impact of computers on the hospitality industry. Includes the basic functions found in property and restaurant management systems and extensive examination of industry-specific applications.

Prerequisite(s): HRM 100  
Recommendation: For students pursuing the Hospitality AAS, it is recommended that all CORE courses are completed prior to enrolling in this course.
Button linking to AZ Transfer course equivalency guide  

Course Learning Outcomes
  1. Define basic information technology terms used in hospitality environments and understand the operational capabilities of a computer-based information system within a hospitality environment.
  2. Understand the impact of technology on hospitality information processing and as a strategic enabler.
  3. Identify the basic types of hospitality computer networks and understand how an information system is managed and protected within a hospitality organization.
  4. Identify the appropriate operational and communications applications for restaurant and hotel environments.
  5. Describe guest-centric technologies and property and restaurant management system functions, features, and architectures.
  6. Understand the basic components of revenue management and distribution systems.
  7. Explain the role of an accounting information system in decision making and auditing and internal control.
  8. Describe common Internet and social media applications used in hospitality environments.
  9. Identify the steps and considerations in selecting and implementing hospitality information systems.

  1. Use of Technology and Information Systems.
  2. Collaborate/Team Activities
  3. Critical Thinking
  4. Analytic/Problem Solving in the Hospitality industry with technology
  5. Communication and leadership skills
  6. Perform basic restaurant and lodging tasks using industry-specific applications.
  7. Assess the impact of industry-specific technologies on operational performance

Effective Term:
Full Academic Year 2019/2020