May 19, 2024  
2019-2020 College Catalog 
    
Catalog Navigation
  Catalog Home
  2019-2020 Addendum
  Message from the Chancellor
  Academic Calendar
  The College
  Admissions, Registration and Records
  Costs and Payments
  Financial Assistance
  Student Services and Student Life
  Educational Options
  Earning a Degree or Certificate
  Degrees and Certificates
  Programs by Department
  Course Descriptions
  Selected Policies, Governance and Faculty
  Center for Training and Development Clock Hour Modules
HELP
2019-2020 College Catalog [ARCHIVED CATALOG]

BCT 100 - Professionalism in Service for BCT

1 Credits, 1 Contact Hours (1 lec.)

Procedures in business and customer service. Includes an introduction to professionalism, self-evaluation, service routine, addressing dissatisfied customers, and problem situations.