IT Support Specialist Level 1 Achievement

Find an in-demand job within the field of Information Technology. Learn the foundations of networking and operating systems or how to solve problems using code. This certification has wide application with employers that have an information technology department or technological capacity.

CIP Code: 11.1006

Program learning outcomes:

Upon successful completion of the program, the learner will be able to:

1. Demonstrate skills in communication, critical thinking and teamwork.
2. Describe how the binary system works.
3. Choose and install an operating system; configure and remove software, disk partitions and file systems.
4. Explain the internet and its impact on the modern world.
5. Describe the standard protocols involved with TCP/IP communications.
6. Select tools and techniques to troubleshoot network problems.
7. Explain cloud computing.
8. Navigate Windows and Linux file systems.
9. Set up users, groups and permissions for account access.
10. Identify and manage infrastructure servers.
11. Backup and recover data.
12. Evaluate and reduce system risk.