Hospitality Customer Service Specialist

This program is designed to prepare learners for entry-level positions across the hospitality industry, including roles in hotel, food and beverage, meetings, and conferences. It provides a practical introduction to industry standards and applicable governance, with a strong focus on developing essential skills: customer service, communication, teamwork, and foundational business strategies.

CIP Code: 52.0207

Program Learning Outcomes

Upon successful completion of the program, the learner will be able to:

1. Describe professional guest service skills and behaviors to anticipate and exceed guest expectations in diverse hospitality environments.
2. Demonstrate the ability to communicate effectively both verbally and in writing, with guests, colleagues, and management, using appropriate professional language and demeanor.
3. Identify essential duties of a hospitality operation in adherence to industry standards and best practices.
4. Demonstrate the ability to utilize problem-solving frameworks in a team environment for hospitality-specific situations