UBCT 103 - Critical Thinking, Service Professionalism, Construction Math and Basic Rigging

Disciplined process to reason logically when evaluating information. Gather and access relevant information, identify patterns, question assumptions and draw reasonable conclusions. Concepts, procedures and techniques in service, construction math, and rigging. Includes an introduction to professionalism, workplace ethics, self-evaluation, service routine, addressing dissatisfied customers, and problem situations. Includes basic mathematics concepts and employability in the construction industry. Also includes how to safely handle and use rigging equipment.

Course Learning Outcomes:

Distinguish facts from opinions and assertions, and identify assumptions embedded in statements.
Recognize the role of purpose and bias in presenting a position.
Answer in depth questions about data.
Recognize commonalities among seemingly unrelated situations.
Use logic and reasoning to evaluate arguments, form judgements, and make recommendations
Describe and explain professional mannerisms and behavior.
Examine the importance of work ethic, personal responsibility, delayed gratification and positive attitude.
Work with fractions and decimals, and apply basic geometry to measure the basic shapes used in the construction industry.
Interpret information and instructions presented in both written and verbal form, and describe effective communication and professional relationship skills.
Identify and describe the use and proper inspection procedures for rigging equipment.
Discuss proper handling techniques for hazardous materials.

Outline:

Critical Thinking
- Gather and Assess Relevant Information
- Identify Patterns
- Question Assumptions:
- Draw Conclusions
Service Professionalism
- Self Evaluation
  - Proper uniform
  - Neat and clean
  - Offensive behavior to a customer
  - Company vehicle clean and properly identified
  - Tool organization and repair
  - Respect the customer’s property
  - Criticizing a competitor
  - Being professional and courteous
- Service Routine
  - Scheduling service calls
  - Courtesy
  - First impression
  - Respect for a customer’s property
- Dealing with a Dissatisfied Customer
  - Show concern
  - Listen to the entire problem
  - Apologize for any inconvenience
- Problem Situations
  - Sell yourself first and the service or product second
  - Be an equipment consultant to the customer
  - Build a bond with the customer
Construction Math
- Whole Numbers
- Measurements
  - Using the standard ruler
  - Architect’s scale
- Fractions
- Decimals
- Conversion Process
  - Converting decimals to percentages and percentages to decimals
  - Converting fractions to decimals
  - Converting decimals to fractions
  - Converting inches to decimal equivalents in feet
- Metric System
  - Units of weight, length, volume, and temperature
  - Using the metric ruler
  - Converting measurements
- Construction Geometry
  - Angles
  - Shapes
  - Areas of shapes
  - Volume of shapes
Communication
- Reading and Writing Skills
  - Reading on the job
  - Writing on the job
- Listening and Speaking Skills
  - Active listening on the job
  - Speaking on the job
- Employability in the Construction Business
  - Entering the construction workforce
  - Entrepreneurship
- Computer Skills
- Relationship Skills
Basic Rigging
- Rigging Safety
- Rigging Equipmen
- Inspection
  - Wire ropes
  - Synthetic web slings
  - Hooks, shackles and sockets
  - Equipment to be rigged
- Crane Hand Signals
  - Crawler and telescoping boom cranes
  - Tower and Gantry Cranes
- Estimating an Object
- Common Rope Knots
- Types of Derricks
- Types of Cranes
- Rigging and Moving Equipment Use
- Material Handling

Credit course equivalent:
This course may be eligible for BCT 105 PLA credit.