MDA 191 - Medical Assistant Internship

2 Credits, 5 Contact Hours
0 lecture periods 5 lab periods

Supervised internship in a medical facility. Application of administrative and clinical responsibilities, procedures, and knowledge derived from medical assisting courses.

Prerequisite(s): MDA 128  
Recommendation: Students should complete all other MDA courses before beginning their internship.  
Information: Permission of the program director is required to enroll in this course.

1. Apply ethical guidelines and legal concepts to administrative and clinical practices. 
2. Demonstrate professionalism and effective oral and written communication techniques.
3. Perform routine administrative and clinical tasks.
4. Apply principles of standard precautions

A. Patient rights

B. Confidentiality

C. Informed consent

1. Communication and Active Listening

2. Professionalism

3. Scope of Practice

4. Good Documentation Practices

D. Medical records

1. Retaining and destroying records

2. Copying records

3. Release of information

II. Working Relationships

A. Team concepts

B. Initiative and responsibility

C. Time management and prioritizing

D. Problem solving techniques

E.  Effective Communication

III. Communication Techniques

A. Patient and family considerations

1. Cultural diversity

2. Use of appropriate medical terminology

3. Verbal and nonverbal cues

B. Management of difficult situations

1. Impaired patients

2. Confused patients

3. Angry and emotionally stressed patients

C. Client service

IV. Routine Administrative Tasks

A. Telephone management

B. Appointment scheduling

1. Methods

2. Protocol

3. Computerized scheduling

C. Process correspondence and mail

1. Manual

2. Electronic

D. Medical records

1. Collection of Patient Data and Good Documentation Practices

2.  Identify forms

2. File records

3. Transmitting data and Privacy Rules

V. HIPAA (Health Insurance Portability and Accountability Act) Regulations

A. Procedures

B. Documentation

C. Practice

VI. Procedures

1. Equipment and treatment area prep
2. Patient Prep
3. Procedures
4. Medications and Administration
5. Patient Education
6. Lab Specimens
7. Emergency Responses