Aug 08, 2022
HRM 270 - Hospitality Information Technology 3 Credits, 3 Contact Hours
3 lecture periods 0 lab periods
The impact of computers on the hospitality industry. Includes the basic functions found in property and restaurant management systems and extensive examination of industry-specific applications.
Prerequisite(s): HRM 100
Recommendation: For students pursuing the Hospitality AAS, it is recommended that all CORE courses are completed prior to enrolling in this course.
Course Learning Outcomes
- Define basic information technology terms used in hospitality environments and understand the operational capabilities of a computer-based information system within a hospitality environment.
- Understand the impact of technology on hospitality information processing and as a strategic enabler.
- Identify the basic types of hospitality computer networks and understand how an information system is managed and protected within a hospitality organization.
- Identify the appropriate operational and communications applications for restaurant and hotel environments.
- Describe guest-centric technologies and property and restaurant management system functions, features, and architectures.
- Understand the basic components of revenue management and distribution systems.
- Explain the role of an accounting information system in decision making and auditing and internal control.
- Describe common Internet and social media applications used in hospitality environments.
- Identify the steps and considerations in selecting and implementing hospitality information systems.
- Use of Technology and Information Systems.
- Collaborate/Team Activities
- Critical Thinking
- Analytic/Problem Solving in the Hospitality industry with technology
- Communication and leadership skills
- Perform basic restaurant and lodging tasks using industry-specific applications.
- Assess the impact of industry-specific technologies on operational performance
Full Academic Year 2019/2020
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