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2022-2023 College Catalog [ARCHIVED CATALOG]

HRM 245 - Hospitality Human Resource Management

3 Credits, 3 Contact Hours
3 lecture periods 0 lab periods

Examination of personnel issues in hospitality management. Includes recruitment, selection, orientation, training, wages and benefits, legal issues, and employee evaluation.

Prerequisite(s): HRM 100  
Recommendation: For students pursuing the Hospitality AAS, it is recommended that all CORE courses are completed prior to enrolling in this course.
 button image Prior Learning and link to PLA webpage

Course Learning Outcomes
  1. Describe the key components of an employee selection process and recruitment program for a hospitality organization, including job descriptions, job specifications, and staffing guides.
  2.   Explain key federal labor and employment laws and their effect upon hospitality organizations.
  3.   Identify the critical elements of a well-designed employee evaluation system for a hospitality organization.
Performance Objectives:
  1. Discuss the key components of an employee recruitment program for a hospitality organization, including job descriptions, job specifications, and staffing guides.
  2. Describe the key elements in the employee selection process for a hospitality organization.
  3. Explain and outline the key elements in an orientation program for employees in a hospitality organization.
  4. Describe a training program for entry-level employees in a hospitality organization.
  5. Describe an equitable wage and benefits program for a unit in a hospitality organization.
  6. Discuss key federal labor and employment laws and their effect upon hospitality organizations.
  7. Breakdown of the critical elements of a well-designed employee evaluation system for a hospitality organization and what is required for a proper evaluation system.
Outline:
  1. Recruitment for a Hospitality Organization
    1. Job specifications
    2. Job description
    3. Staffing guides
  2. Selection Process for a Hospitality Organization
    1. Interview techniques
    2. Applicant evaluation
  3. Orientation Program for a Hospitality Organization
    1. Policies and procedures
    2. Orientation manual
  4. Training Program for a Hospitality Organization
    1. Entry level
    2. Retention
    3. Communication techniques
    4. Continuation of training
  5. Wage and Benefits Program for a Unit in a Hospitality Organization
    1. Compensation analysis
    2. Benefits analysis
  6. Legal Issues in the Hospitality Industry
    1. Federal labor and employment laws
    2. Right to Work
  7. Employment Evaluation Systems for a Hospitality Organization
    1. Discipline
    2. Grievances