BO 803A - Telephone Procedures

25 Clock Hours, 0 Credits, 25 Contact Hours

Techniques to effectively use the telephone in an office environment. Includes the use of white and yellow page telephone directories, properly identication when answering a phone, obtaining and verifying information by phone, placing local and long distance calls, operation of a multi- button telephone, knowing time zone of person calling or being called, and awareness and use of miscellaneous telephone services.