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May 12, 2024
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2020-2021 College Catalog [ARCHIVED CATALOG]
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HRM 101 - Front Office Procedures
3 Credits, 3 Contact Hours (3 lec.)
Principles and procedures for front office operations in hotels and resorts. Includes classification of hotels, organizational structure, front office operations planning and evaluation, and human resources management. Also includes reservations, registration, front office accounting, check out and settlement, night audit, and revenue management.
Prerequisite(s): HRM 100
Recommendation: For students pursuing the Hospitality AAS, it is recommended that all CORE courses are completed prior to enrolling in this course.
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