Apr 19, 2024  
2020-2021 College Catalog 
    
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2020-2021 College Catalog [ARCHIVED CATALOG]

BCT 100 - Professionalism in Service for BCT

1 Credits, 1 Contact Hours (1 lec.)

Procedures in business and customer service. Includes an introduction to professionalism, self-evaluation, service routine, addressing dissatisfied customers, and problem situations.