UMGT 122 - Supervision Skills Development

1. Identify workplace communication styles 
2. Identify supervisory functions 
3. Define management principles 
4. Identify problem-solving and decision-making methodologies

1. Communication at work 
   1. Communication styles 
   2. Behavioral and verbal communication clues 
   3. Listening 
2. Management 
   1. Management principles 
   2. Supervisor functions 
   3. Leading and managing 
3. Team Development
   1. Team dynamics 
   2. Managing within an organization structure 
   3. Delegation 
   4. Planning 
   5. Goals 
   6. Motivation 
4. Coaching and Mentoring
   1. Organization behavior 
   2. Group dynamics 
   3. Diversity 
   4. Coaching 
   5. Mentoring 
5. Performance management
   1. Onboarding/orientation to the job
   2. Setting and communicating expectations
   3. Feedback 
   4. Difficult conversations 
   5. Reward systems 
   6. Performance improvement
6. Employment Law 
   1. Record keeping and documentation 
   2. Family and Medical Leave Act (FMLA) 
   3. Title VII, Civil Rights Act 
   4. Americans with Disabilities Act 
   5. Sexual Harrasment 
   6. Harrassing Behavior 
7. Problem Solving and Decision Making 
   1. Vision and culture 
   2. Fostering creativity 
   3. Critical thinking 
   4. Problem analysis and generating alternatives 
   5. Implementing a solution 
   6. Decision-making process 
   7. Team decisions 
   8. Crisis decision making
8. Execution 
   1. Ethics 
   2. Supervisor duty 
   3. Management functions 
   4. Management themes