UCIS 124 - Google IT Certification

This course prepares students for an entry-level position in IT support. It includes troubleshooting, customer service, networking, operating systems, system administration, and security.

Course Learning Outcomes:

Identify issues with computing devices, including computers, mobile devices, printers, and network devices.
Describe the hardware components of modern computing environments and their individual functions.
Describe the role and basic functions of an operating system, and how operating systems interact with hardware and software applications.
Describe security safeguards within operating systems.

Outline:

Technical Support Fundamentals
The Bits and Bytes of Computer Networking
Operating Systems
System Administration and IT Infrastructure Services
IT Security