UMGT 122 - Supervision Skills Development

Practical management and leadership techniques including workplace communication, team development, coaching and mentoring, performance management, employment law, problem solving and decision making. Also includes culture, values, roles and responsibilities, delegation, goal setting, feedback, reward systems, programmed and non-programmed decisions, and ethics.

Outline:

Communication at Work
- Communication Styles
- Behavioral and Verbal Communication Clues
- Listening
Management
- Management Principles
- Supervisor Functions
- Leading and Managing
Team Development
- Team Dynamics
- Managing Within An Organization Structure
- Delegation
- Planning
- Goals
- Motivation
Coaching and Mentoring
- Organization Behavior
- Group Dynamics
- Diversity
- Coaching
- Mentoring
Performance Management
- Onboarding/Orientation to the Job
- Setting and Communicating Expectations
- Feedback
- Difficult Conversations
- Reward Systems
- Performance Improvement
Employment Law
- Record Keeping and Documentation
- Family and Medical Leave Act (FMLA)
- Title VII, Civil Rights Act
- Americans with Disabilities Act
- Sexual Harassment
- Harassing Behavior
Problem Solving and Decision Making
- Vision and Culture
- Fostering Creativity
- Critical Thinking
- Problem Analysis and Generating Alternatives
- Implementing a Solution
- Decision Making Process
- Team Decisions
- Crisis Decision Making
Execution
- Ethics
- Supervisor Duty
- Management Functions
- Management Themes