UCMN 120 - Business and Professional Communication

Study and training in organizational communication within a multicultural/global environment. Includes communication in multicultural & global business contexts; intercultural & cross-cultural communication skills in a culturally diverse workforce; researching, organizing, and delivering informative, instructional, and persuasive presentations; interviewing techniques, group process in international business, and listening techniques.

Course Learning Outcomes:

Explain basic concepts, principles, processes, and techniques of intercultural, cross-cultural, and small group communication in a multicultural/global business environment.
Demonstrate awareness of cultural diversity in the U.S. & cultural variables (i.e. race, gender, age, religion, etc.) that affect business communication in the U.S.
Understand how diverse cultural beliefs, values, norms, & practices influence cross-cultural communication in international business.
Demonstrate principles and techniques of interviewing.
Demonstrate principles/techniques of informative, persuasive, and special occasion speaking in diverse cultural business contexts.