UBCT 105 - Professionalism in Service, Construction Math, Basic Rigging

Concepts, procedures and techniques in service, work ethics, construction math, and rigging. Includes an introduction to professionalism, self-evaluation, service routine, addressing dissatisfied customers, and problem situations. Includes basic mathematics concepts and employability in the construction industry. Also includes how to safely handle and use rigging equipment.

Course Learning Outcomes:
1. Describe and explain professional mannerisms and behavior.
2. Work with fractions and decimals, and apply basic geometry to measure the basic shapes used in the construction industry.
3. Interpret information and instructions presented in both written and verbal form, and describe effective communication and professional relationship skills.
4. Use logic and reasoning to evaluate information, form judgements, and communicate a position.
5. Identify and describe the use and proper inspection procedures for rigging equipment.
6. Discuss proper handling techniques for hazardous materials.

Outline:

Introduction to Professionalism
- Professionalism
- Knowledge
Self Evaluation
- Proper uniform
- Neat and clean
- Offensive behavior to a customer
- Company vehicle clean and properly identified
- Tool organization and repair
- Respect the customer's property
- Criticizing a competitor
- Being professional and courteous
Service Routine
- Scheduling service calls
- Courtesy
- First impression
- Respect for a customer's property
Dealing with a Dissatisfied Customer
- Show concern
- Listen to the entire problem
- Apologize for any inconvenience
Problem Situations
- Sell yourself first and the service or product second
- Be an equipment consultant to the customer
- Build a bond with the customer
Whole Numbers
- Parts of a whole number
- Adding whole numbers
- Subtracting whole numbers
- Multiplying simple whole numbers
- Dividing whole numbers
- Using the calculator to add, subtract. multiply, and divide whole numbers
Measurements
- Using the standard ruler
- Architect's scale
Fractions
- Finding equivalent fractions
- Reducing fractions to their lowest term
- Comparing fractions and finding the lowest common denominator
- Adding fractions
- Subtracting fractions
- Multiplying fractions
- Dividing fractions
Decimals
- Reading a machinist's rule
- Comparing whole numbers with decimals
- Comparing decimals with decimals
- Adding and subtracting decimals
- Multiplying decimals
- Dividing with decimals
- Rounding with decimals
- Using the calculator to add, subtract, multiply, and divide decimals
Conversion Process
- Converting decimals to percentages and percentages to decimals
- Converting fractions to decimals
- Converting decimals to fractions
- Converting inches to decimal equivalents in feet
Metric System
- Units of weight, length, volume, and temperature
- Using the metric ruler
- Converting measurements
Construction Geometry
- Angles
- Shapes
- Areas of shapes
- Volume of shapes
Reading and Writing Skills
- Reading on the job
- Writing on the job
Listening and Speaking Skills
- Active listening on the job
- Speaking on the job
Employability in the Construction Business
- Entering the construction workforce
- Entrepreneurship
Critical Thinking Skills
- Barriers to problem solving
- Solving problems using critical thinking skills
- Gather and access relevant information
- Identifying facts from opinions and assertions
- Identifying assumptions embedded in statements
- Questioning assumptions
- Recognizing bias
- Evaluating arguments
- Forming judgements
- Making recommendations
- Identifying patterns
- Answering in depth questions about data
- Recognizing commonalities among seemingly unrelated situations
- Drawing reasonable conclusions
- Problems with planning and scheduling
Computer Skills
- Computer terms
- Basic software packages
- Electronic mail (email)
- Computers in the construction industry
Relationship Skills
- Self-presentation skills
- Conflict resolution
- Giving and receiving criticism
- Teamwork skills
- Leadership Skills
Workplace Issues
- Harassment
- Stress
- Drugs and alcohol abuse
Rigging Safety
- Rules
- Procedures
Rigging Equipment
- Wire rope
- Eye splice
- Thimbles
- Shackles
- Sockets
- Wedge sockets
- Wire rope clips
- Wire rope slings
- Bridle slings
- Choker hitch slings
- Basket hitch slings
- Synthetic web slings
- Choker slings
- Basket slings
- Fiber ropes
Inspection
- Wire ropes
- Synthetic web slings
- Hooks, shackles and sockets
- Equipment to be rigged
Crane Hand Signals
- Crawler and telescoping boom cranes
  - Raise load
  - Raise load slowly
  - Lower load
  - Lower load slowly
  - Raise boom
  - Raise boom slowly
  - Lower boom
  - Lower boom slowly
  - Raise boom, lower load
  - Lower boom, raise load
  - Raise boom, hold load
  - Swing boom
  - Stop
  - Other
- Tower and Gantry Cranes
Travel bridge
Travel trolley
Stop
Emergency stop
Select trolley
Estimating an Object
- Size
- Weight
- Center of gravity
Common Rope Knots
- Bowline
- Running bowline
- Timber hitch
- Half hitch
- Square
- Clove hitch
- Barrel hitch
Types of Derricks
- A-Frame
- Gin pole
- Guyed
- Stiff leg
- Chicago boom
Types of Cranes
- Crawler
- Truck mounted
- Truck mounted hydraulic
- Gantry mounted
- Tower mounted
- Hammerhead
- Cherry picker
- Drott
Rigging and Moving Equipment Use
- Safety rules
- Procedures
Material Handling
- Hazards
- Safe Techniques and procedures
- Equipment