MDA 191 - Medical Assistant Internship

1. Apply ethical guidelines and legal concepts to administrative and clinical practices. 
2. Demonstrate professionalism and effective oral and written communication techniques.
3. Perform routine administrative and clinical tasks.
4. Apply principles of standard precautions.

1. Ethics and Legalities
   1. Patient rights
   2. Confidentiality
   3. Informed consent
      1. Communication and Active Listening
      2. Professionalism
      3. Scope of Practice
      4. Good Documentation Practices
   4. Medical records
      1. Retaining and destroying records
      2. Copying records
      3. Release of information
2. Working Relationships
   1. Team concepts
   2. Initiative and responsibility
   3. Time management and prioritizing
   4. Problem solving techniques
   5. Effective Communication
3. Communication Techniques
   1. Patient and family considerations
      1. Cultural diversity
      2. Use of appropriate medical terminology
      3. Verbal and nonverbal cues
   2. Management of difficult situations
      1. Impaired patients
      2. Confused patients
      3. Angry and emotionally stressed patients
   3. Client service
4. Routine Administrative Tasks
   1. Telephone management
   2. Appointment scheduling
      1. Methods
      2. Protocol
      3. Computerized scheduling
   3. Process correspondence and mail
      1. Manual
      2. Electronic
   4. Medical records
      1. Collection of Patient Data and Good Documentation Practices
      2. Identify forms
      3. File records
      4. Transmitting data and Privacy Rules
5. HIPAA (Health Insurance Portability and Accountability Act) Regulations
   1. Procedures
   2. Documentation
   3. Practice
6. Procedures
   1. Equipment and treatment area prep
   2. Patient Prep
   3. Procedures
   4. Medications and Administration
   5. Patient Education
   6. Lab Specimens
   7. Emergency Responses