PHT 170 - Introduction to Pharmacy Technology

1. Illustrate how to overcome communication barriers.
2. Explain the concept of “team building” and how it can create harmony in the workplace.
3. Discuss the role and necessary skills of pharmacy support personnel.
4. Evaluate personal strengths and weaknesses in the following areas: personal development; assertiveness; conflict resolution; learning styles; and listening skills.
5. Demonstrate positive elements of verbal and non-verbal communication in the following areas: patient interview and assessment; telephone etiquette; empathetic responsiveness; and patient ethnicity.

1. Discuss the history and structure of pharmacy operations.
2. Describe pharmacy practice settings.
3. Discuss legal and ethical confidentiality aspects of Pharmacy.
4. Discuss the role of pharmacy support personnel.
5. Describe the job description and necessary skills of pharmacy support personnel.
6. Describe direct patient care delivery systems within the pharmacy environment.
7. Demonstrate understanding of the role of measurements and pharmacy calculations.
8. Identify routes of administration and dosage forms.
9. Identify pharmaceutical-medical terms, abbreviations and symbols commonly used in the prescribing, dispensing, and documenting of medications in both institutional and community pharmacies.
10. Demonstrate understanding of pharmaceutical payment mechanisms and the third-party role.
11. Demonstrate understanding of wellness promotion and disease prevention concepts, such as, use of health screenings, health practices and environmental factors that impact health, and adverse effects of alcohol, tobacco and legal and illegal drugs.
12. Recognize types and uses of available reference books
13. Express the importance of the American Society of Health-System Pharmacists (ASHP) accreditation standards and requirements.
14. Make an informed decision concerning Pharmacy Technology as a career.

1. Pharmacy Practice Settings
2. Legal, Ethical, and Confidentiality Issues in Pharmacy
3. Role of Pharmacy Support Personnel
   1. Communication
      1. Professional Communication
         1. Written
         2. Telephone
         3. Email and Electronic messaging 
      2. Patient Rapport
         1. Impartial behavior
         2. Empathy
         3. Cultural Diversity in Healthcare
      3. Verbal & Nonverbal Communication
         1. Body Language
         2. Coping Skills
         3. Listening skills
         4. Eye Contact
         5. Barriers to effective communication
      4. Patient Interviewing & Screening Techniques
         1. Obtaining Chief Complaint and Medical History
         2. Guiding, controlling, and ending interviews
         3. Active Listening
         4. Legal Restrictions
4. Job Description and Skills of Pharmacy Support Personnel
5. Direct Patient Care Delivery Systems for Pharmacy
6. Basic Pharmaceutical Operations
   1. Compounding
   2. Measuring
   3. Calculations
7. Dosage Forms and Routes of Administration
8. Medical Terminology and Abbreviations in Pharmacy
   1. Common medical roots, prefixes and suffixes
   2. Common symbols
   3. Abbreviations
9. Third-Party Payment System
10. Wellness Promotion and Disease Prevention
    1. Health Fairs, Brochures, and Education
11. Drug and Alcohol Effects
    1. Importance of Proper Drinking Levels
    2. Body System Effects
12. Sources of Pharmacy Information: Reference Books, Handbooks, Websites