HIT 210 - Medical Quality Assurance and Supervision

1. Analyze policies and procedures to ensure organizational compliance with HIPAA regulations, accreditation standards, and licensure.
2. Apply health information leadership principles to the roles and functions of teams and committees.
3. Explain data collection, distribution, and techniques for quality assurance management and performance improvement.
4. Interpret policies, procedures, and resource requisitions concerning job functions.
5. Apply information and utilize resources in support of organizational strategies and objectives.

1. History of Management and Quality Improvement
   1. Classical management in the United States
   2. Quality Improvement
   3. Dimensions of quality
2. Accreditation and Licensure
   1. Maintain standards
   2. Peer Review Organizations (PROs)
   3. Joint Commission and HIPAA regulations
3. Required Management Skills
   1. Decision making and delegation
   2. Conflict resolution
   3. Time management
4. Preparation and Professionalism
   1. Employee behavior, attitudes, and personalities
   2. Leadership and Mentors
   3. Teamwork and team performance
5. Health Information Management
   1. Management styles and theories
   2. Leadership styles
   3. Supervisory principles
6. Human Resources Supervisory Role
   1. Employee supervision
   2. Work schedules and work flow plan
   3. Disciplinary action
7. Performance Improvement Models
   1. PDSA, Lean Six Sigma, and Flowcharts
   2. Identifying opportunities for improvement
   3. Teamwork in performance improvement
8. Collecting and Presenting Data for Quality Improvement
   1. DMAIC
   2. Concepts for collecting data
   3. Checksheets
9. Management Planning and Procedures
   1. Strategic plans
   2. Data analysis
10. Continuum of Care
    1. Continuum of care success planning
    2. Utilization review
    3. Indicators and Gantt Charts
11. Managing the Environment of Care
    1. Safe medication management systems
    2. Decreasing risk exposure
    3. Preventing and controlling infectious disease
12. Customer Service Satisfaction
    1. Data and measures
    2. Internal and external customers
    3. Customer complaints
    4. CMS Quality Star Rating
13. Evaluating Performance Improvement Programs
    1. Program Review
    2. Surveys