MDA 127 - Administrative Procedures for Medical Assistants

1. Identify and demonstrate skills required for effective verbal, non-verbal, and written communications.
2. Describe scheduling methods and protocols.
3. Recognize and apply Health Insurance Portability and Accountability Act (HIPAA) regulations in a physician’s office.

1. Effective Communication Concepts
   1. Cognitive
      1. Styles and types of verbal communication
      2. Types of nonverbal communication
      3. Barriers to communication
      4. Techniques to overcome communication barriers
      5. Elements of oral communication using a sender-receiver process
      6. Elements of fundamental writing skills
   2. Psychomotor
      1. Feedback techniques to obtain patient information
         1. Reflection
         2. Restatement
         3. Clarification
      2. Respond to nonverbal communication
      3. Coaching patients regarding:
         1. Office policies
         2. Health maintenance
         3. Disease prevention
         4. Treatment plan
      4. Professional telephone techniques
      5. Document telephone messages accurately
      6. Compose professional correspondence utilizing electronic technology
   3. Affective
      1. Demonstrating respect for individual diversity including:
         1. Gender
         2. Race
         3. Religion
         4. Age
         5. Economic status
         6. Appearance
      2. Impact of personal ethics and morals in the delivery of healthcare
2. Administrative Functions
   1. Cognitive
      1. Different types of appointment scheduling methods
      2. Advantages and disadvantages of appointment systems
         1. Manual
         2. Electronic
      3. Critical information required for scheduling patient procedures
      4. Types of information contained in patient’s medical record
      5. Methods of organizing patient’s medical record
         1. Problem-Oriented Medical Record (POMR)
         2. Source-Oriented Medical Record (SOMR)
      6. Equipment and supplies needed for medical records
         1. Create
         2. Maintain
         3. Store
      7. Filing index rules
      8. Electronic Medical Records (EMR) vs. Practice Management System
      9. Purpose of Routine Maintenance of administrative and clinical equipment
      10. Steps involved in completing an inventory
      11. Importance of data back-up
      12. Meaningful use as it applies to EMR
   2. Psychomotor
      1. Manage appointment schedule using established priorities
      2. Schedule a patient procedure
      3. Create a patient’s medical record
      4. Organize a patient’s medical record
      5. File patient’s medical record
      6. Utilize an EMR
      7. Input patient data utilizing a practice management system
      8. Routine maintenance of administrative or clinical equipment
      9. Perform an inventory with documentation
      10. Display sensitivity when managing appointments
3. Legal Implications
   1. Psychomotor
      1. Locate State’s legal scope of practice for medical assistants
      2. Apply HIPAA rules to:
         1. Privacy
         2. Release of information
      3. Document patient care accurately in medical record
      4. Apply Patient’s Bill of Rights related to:
         1. Choice
         2. Consent
         3. Refusal of Treatment
      5. Protect integrity of medical record
   2. Record keeping
      1. Accurate documentation in patient’s medical record
      2. Retaining and destroying records
      3. Copying records
4. Ethical Considerations
   1. Separation of personal ethics vs. professional ethics
   2. Demonstrate appropriate response(s) to ethical issues
5. Protective Practices
   1. Cognitive
      1. Safety techniques in response to accidental exposure to:
         1. Blood
         2. Other body fluids
         3. Needle sticks
         4. Chemicals
      2. Fire safety issues in an ambulatory healthcare environment
      3. Fundamental principles for evacuation of a healthcare setting
      4. Purpose of Safety Data Sheets (SDS) in a healthcare setting
      5. Identify principles of:
         1. Body mechanics
         2. Ergonomics
   2. Psychomotor
      1. Compliance
         1. Safety signs
         2. Symbols
         3. Labels
      2. Evaluating and identifying work environment for unsafe working conditions