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2023-2024 College Catalog [ARCHIVED CATALOG]

LGM 103 - Contracts and Freight Claims

3 Credits, 3 Contact Hours
3 lecture periods 0 lab periods

A study of the considerations involved in the drafting and negotiation of freight and logistics contracts, and of loss avoidance and mitigation in transit. Includes legal and regulatory requirements applicable to contracts for product transportation, and logistics functions and considerations for drafting and negotiating contracts with freight carriers, warehousemen and other logistics service providers. Also includes customer satisfaction, claim preparation, filing procedures, and claim dispute resolution.

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Course Learning Outcomes
  1. Analyze how losses occur in transit.
  2. Prepare freight claims.
  3. Explain procedures for filing freight claims
  4. Explain how claims impact customer satisfaction
  5. Employ freight claim dispute processes.
  6. Analyze contracting needs in the supply chain.
  7. Explain the legal and regulatory requirements of logistics
    contracting.
  8. Analyze types of freight and logistics contracts and their provisions.
  9. Evaluate freight and logistics contract provisions
Outline:
  1. Loss and Damage Avoidance Issues
    1. Conditions of carriage
    2. Incoterms (standard trade definitions most commonly used in international sales contracts)
    3. Carriage of Goods by Sea Act (COGSA)
    4. The Warsaw Convention
    5. The Montreal Protocol
    6. The International Multi-modal Convention
    7. Cabotage law
  2. Preparing Freight Claims
  3. Filing Freight Claims
  4. Customer Satisfaction
    1. Showing empathy for the customer
    2. Quick turnaround for claims
    3. Resolving freight claim disputes
    4. Things that negatively impact customer satisfaction
    5. Proactive education of customers regarding proper packaging
  5. Contracting Needs in the Supply Chain
    1. Legal and regulatory requirements of logistics contracting
    2. Types of freight and logistics contracts
    3. Freight and logistics contract provisions

Effective Term:
Fall 2016