LGM 101 - Principles of Logistics and Supply Chain Management

1. Describe the objectives of logistics.
2. Examine the development and growth of logistics systems.
3. Describe the responsibilities of logistics managers.
4. Analyze various roles and functions involved in logistics.
5. Review methods of controlling pilferage and combating organized theft.
6. Analyze aspects of product distribution critical to customer satisfaction.
7. Relate the impact on profitability of effective logistics planning.

1. Objectives of Logistics
   1. Total cost approach
   2. Avoidance of sub-optimization
   3. Cost trade-offs
2. Development and Growth of Logistics Systems
3. Logistics Management Responsibilities
4. Logistics Roles and Functions
   1. Purchasing
   2. Inventory control
   3. Manufacturing
   4. Physical distribution and warehousing
   5. Transportation and freight forwarding
   6. Product integrity
   7. Regulatory compliance (Customs)
5. Supply Chain Security
   1. Physical security
   2. Logistics security
   3. Information security
   4. Loss prevention
   5. Threat awareness
6. Customer Service
   1. Product/service delivery
      1. Reasonable cost
      2. Good condition
      3. On time
   2. Valuing customer service
      1. Establishing and maintaining rapport
      2. Determining mutually satisfying goals
      3. Fostering positive attitude
      4. Measuring customer satisfaction
   3. First impressions (moments of truth)
   4. Positive interaction at all points of contact
   5. Problem resolution
7. Logistics Planning
   1. Demand planning
   2. Fulfillment strategy
   3. Resource requirements
   4. Make versus buy
   5. Network
   6. Constraint awareness